ZAP CRM Terms of Service

PART I. TERMS OF SERVICE

1.1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

“ZAP” / “We” / “Us”: The entity that owns, develops, and operates the ZAP CRM customer relationship management software system.
“ZAP CRM Application” (hereinafter referred to as "ZAP"): The official mobile application distributed on application stores (Apple App Store, Google Play Store) running on mobile devices (Smartphones, Tablets, iPads).
“Services”: CRM management features, customer management, reporting, and channel integrations provided on the ZAP Application.
“Account Owner”: An individual or business representative who registers the initial account and holds the highest administrative rights.
“You” / “User”: The Account Owner or employees authorized to access and experience the ZAP Application.
“Business Data”: All information and data (customers, orders, receipts/vouchers, reports, etc.) created, entered, or stored by You on the ZAP Application.

1.2. Registration and Login Methods

To use ZAP CRM, You may register/log in through the following methods:

Phone Number: Authentication via an OTP code sent to Your personal/business phone number.
Facebook Account (Facebook Login): Quick login via Meta's official SDK.
Google Account (Google Sign-In): Quick login via Google's OAuth 2.0 protocol.

You are responsible for maintaining the confidentiality and security of Your mobile device, password, and login credentials. ZAP shall not be liable for any losses arising from Your negligence or disclosure of login information.

1.3. Acceptable Use

You commit to using ZAP CRM solely for lawful business activities in compliance with the laws of Vietnam and applicable regulations. The following actions are strictly prohibited:

Using ZAP to commit fraud, send spam messages, disseminate false information, or violate the law.
Uploading or storing obscene content, copyright-infringing materials, or content that compromises national security.
Interfering with, reverse-engineering, or damaging system integrity or ZAP’s databases.

1.4. Intellectual Property Rights

All source code, user interface designs, logos, the ZAP trademark, and related intellectual property belong exclusively to ZAP. You are not permitted to copy, redistribute, or sublicense any part of the service to any third party without prior written consent from ZAP.

1.5. Limitation of Liability

ZAP makes every reasonable effort to ensure stable and uninterrupted Services. However, the Services rely on Internet infrastructure, user devices, and third-party platform providers (Apple, Google). ZAP shall not be held liable for temporary disruptions caused by network errors, force majeure cyberattacks, or compromised/damaged user devices.

ZAP is not responsible for the accuracy of Business Data entered into the system by You, nor for Your business performance results.