ZAP CRM Privacy Policy

PART I. PRIVACY POLICY

1.1. Data We Collect

When You register for and use the ZAP CRM Application, we collect the following categories of information:

Account Identification Information: Registered phone number. Profile information from Google/Facebook accounts (Full Name, Email address, Profile Picture/Avatar) when You choose to log in via Google or Facebook.
Business & CRM Data: Customer lists, interaction history, order details, and documents proactively created by You on the app.
Technical Device Information: Device type (iOS/Android), operating system version, IP address, and crash logs for application optimization purposes.

1.2. App Permissions Details

ZAP requests mobile device permissions (Mobile, Tablet, iPad) only when essential for business features, and always seeks Your permission prior to access:

Permission	Required Purpose & Usage Specification
Contacts	To assist You in selecting and quickly syncing customer contacts from Your phone/tablet into the CRM system.
Camera	To take product photos, scan QR codes on invoices/vouchers, or capture transaction proof images.
Photos / Storage	To temporarily store offline data and select photo documents/files to upload to the CRM.
Location (GPS)	To support sales point check-ins, customer locating, or staff work location tracking when You enable this feature.
Internet Connection & Push Notifications	To synchronize real-time data and send push notifications for customer care schedules and new orders.

💡 You can enable/disable any permission in Your device Settings at any time.

1.3. Third-Party Integrations and Services (Facebook, Google)

ZAP CRM provides integration capabilities with third-party platforms to optimize Your login and account verification experience. All such connections are initiated solely upon Your choice:

Google Account (Google Sign-In): ZAP uses Google Sign-In via standard protocols for identity verification and to support secure, quick logins.
Facebook Account (Facebook Login): ZAP utilizes Facebook Login SDK solely to authenticate user identity and assist You in creating/logging into Your ZAP CRM account using Your personal Facebook account. ZAP does not request Page management permissions, nor does it read or interfere with messages, comments, or any other administrative data on Your Facebook account.

🛡️ Third-Party Data Security Commitment

ZAP commits not to arbitrarily share, sell, rent, or trade any personal data collected from Google or Facebook with any advertising entity or external third party.

1.4. Data Storage and Security

Security: Your data is encrypted during transmission (SSL/TLS) and stored securely on cloud server infrastructure meeting industry security standards.
Retention Period: Data is stored for as long as You maintain Your ZAP CRM account or until the account is deleted.

1.5. User Rights & Account Deletion Procedure

You possess full rights regarding Your personal data, including:

Viewing and editing personal information directly within the ZAP Application.
Requesting the export of Your Business Data from the system.

🗑️ Right to Account Deletion Procedure

You have the right to request the complete deletion of Your ZAP CRM account and all associated data at any time. You may submit an account deletion request via ZAP's official support email (support@zap.vn). Upon receipt and verification, ZAP will permanently delete Your account and all personal data from our servers within 30 days.